If you failed verification, please check your email for an overview of your verification results.
Some common reasons are:
Image quality was poor. Please retry and and make sure your image is visible.
Cropped photo images. When uploading a document, please do NOT make any edits or crop the photo.
Wrong documentation was submitted. Please make sure you submit a different document for your form of ID and proof of address. Make sure your proof of address has your full name and address displaying. Bank statements or utility bills are typically successful.
To retry your KYC, navigate to the email you received regarding your KYC results. There is a "retry" button at the bottom. Click that, and begin.