BankSocial

If your <b>Verifiied® (KYC)</b> attempt was unsuccessful, you can easily retry by following these steps.

Open the email you received about your KYC results.

Scroll to the bottom and click the “Retry” button.

- All personal information is accurate
- Documents are clear, fully visible, and uncropped

1. Open the email you received about your KYC results.
2. Scroll to the bottom and click the “Retry” button.
3. When resubmitting, ensure:
   - All personal information is accurate
   - Documents are clear, fully visible, and uncropped

Tip: Blurry, cropped, or edited documents are the most common reason KYC fails.

Provide your email address, and a team member will manually reset your KYC so you can try again.

1. Open the BankSocial app.
2. Contact live chat support.
3. Provide your email address, and a team member will manually reset your KYC so you can try again.

How to Retry Getting Verifiied® (KYC)

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How to Retry Getting Verifiied® (KYC)

Step 1: Retry via Email

Step 2: Retry via Live Chat