Your KYC (Know Your Customer) verification may not have been approved for a few common reasons, with an incorrect or invalid proof of address being one of the most frequent.
Additionally, KYC failure can have broader implications, such as affecting your ability to claim staking rewards until the verification is successfully completed.
To ensure your proof of address is accepted, please check that it meets all of the following requirements:
Official Document
Must be a legitimate, official document. Examples include:
Bank statement
Utility bill (electricity, water, gas, internet, etc.)
Government-issued document
Recent Date
The document must be dated within the last three months.
Clear Information
Must clearly display:
Your full name
Your full address
The date of issue
If your document does not meet these criteria, you will need to re-submit your proof of address. You can do this using the link provided in the email sent to you.
Additionally, check your email for specific details about why your KYC failed. The email will typically outline the issue, such as missing or incorrect information.
Following these guidelines carefully will help ensure your KYC verification is approved without delays
While your KYC is pending, you can still stake your assets, but you will not be able to claim staking rewards until the verification is complete.