In most cases, crypto is delivered to your wallet within 5–15 minutes for repeat purchases. However, for first-time buyers, delivery may take up to 24 hours due to additional verification processes.
Factors Affecting Delivery Time
First-Time vs. Repeat Purchasers
First-time purchasers: Orders may take longer due to standard AML/BSA compliance checks and additional verification processes.
Repeat purchasers: Orders typically process faster, though delays can still occur in rare cases. - For repeat purchasers, transactions are usually completed within 5–15 minutes, reflecting the expedited process after the initial verification.
Verification and Security Checks Delays may occur due to:
Additional identity or payment verification- Manual review processes for first-time purchases, which may take up to 24 hours, are a key part of fraud prevention and ensure transaction security.
Bank or card network processing reviews
Security or fraud-prevention checks
Network congestion on the blockchain
What You Should Know About Delays
Your price is locked in: The crypto you purchase will be filled at the quoted price at the time of order, regardless of delivery delays.
Delays do not mean failure: Your funds are securely held while processing and verification are completed.
Allow up to 24 hours: This is the standard timeframe for first-time purchases due to manual review processes.
What To Do If Your Crypto Has Not Arrived
Do not attempt to repurchase while the transaction is pending.
If your crypto has not been delivered after 24 hours, contact Customer Support with your transaction details so we can assist you.
By understanding these factors, you can rest assured that your crypto will be delivered safely, securely, and at the price you expected, even if processing takes a bit longer than usual.